Terms of Service

1. Who we are

Siuntora (the "Service", available at siuntora.com) is an order, inventory, shipping and invoicing management application operated by:

Digitasodas, MB
Company code: 305676811
VAT code: LT100016563313
K. Čerbulėno g. 17-2, LT-47266 Kaunas, Lithuania
Email: [email protected]

References to "Siuntora", "we", "us" or "our" mean Digitasodas, MB. References to "you" or "Customer" mean the person or business entity registering for or using the Service.

2. Acceptance of these Terms

By creating an account or using the Service, you confirm that you have read, understood and agree to be bound by these Terms of Service and our Privacy Policy. If you use the Service on behalf of a company or other legal entity, you confirm that you are authorised to bind that entity, and "you" refers to that entity.

The Service is intended for business use. You must be at least 18 years old to use the Service.

3. Description of the Service

Siuntora provides tools for order management, inventory tracking with stock reservations, multi-warehouse operations, product catalog management, shipping label generation through supported carriers (including DPD, Omniva, LP Express and Venipak), invoice generation, workflow automation, and team collaboration with role-based access control. The Service can be used standalone or connected to third-party platforms such as Shopify.

We may add, change or remove features from time to time. We will give reasonable notice of any change that materially reduces the core functionality of your paid plan.

4. Accounts and security

• You must provide accurate and complete registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• We strongly recommend enabling two-factor authentication or passkeys, which the Service supports.
• You must notify us promptly at [email protected] if you suspect unauthorised access to your account.
• You are responsible for managing the access rights of team members you invite to your account.

5. Subscriptions, fees and payment

5.1 Plans and trial

The Service is offered on subscription plans as described on our pricing page. We may offer a free plan, free trial or beta access; features and limits of free offerings may change at any time.

5.2 Billing and renewal

• Paid subscriptions are billed in advance on a monthly or annual basis and renew automatically at the end of each billing period unless cancelled before the renewal date.
• Payments are processed by a third-party payment provider. We do not store your full card details.
• All prices are exclusive of VAT and other applicable taxes, which will be added where required by law.

5.3 Price changes

We may change subscription prices. Price changes take effect at your next renewal, and we will give you at least 30 days' notice by email before a price increase applies to your account. If you do not agree with the new price, you may cancel before the renewal date.

5.4 Cancellation and refunds

• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Except where required by law, fees already paid are non-refundable, including for partially used billing periods.
• If you are a consumer (a natural person acting outside your trade or business) resident in the EU, you have a statutory 14-day right of withdrawal from the date of purchase, unless you have expressly consented to immediate performance of the Service and acknowledged the loss of the withdrawal right.
• If we terminate your account without cause, we will refund the unused portion of any prepaid fees.

5.5 Non-payment

If a payment fails, we will notify you and retry. We may suspend access to paid features if payment remains outstanding after reasonable notice, and may terminate the account if payment is not received within 30 days of suspension.

6. Your data and our role

• You own your data. All business data you enter into the Service — orders, products, inventory records, customer records, invoices — remains yours.
• For personal data of your customers that you process through the Service, you are the data controller and we act as your data processor. Our processing is governed by our Privacy Policy, which includes our data processing commitments. You are responsible for having a lawful basis to process your customers' data and for responding to their privacy requests.
• You can export your data (including CSV export of invoices and records) and delete your account at any time from your profile settings.
• We grant ourselves no rights over your data other than what is needed to operate, secure and support the Service and to comply with law.

7. Third-party services and integrations

• When you connect Shopify, your use of Shopify remains subject to Shopify's own terms and policies. You authorise us to exchange data with Shopify within the access scopes you approve.
• When you connect shipping carriers (DPD, Omniva, LP Express, Venipak or others), the carriage of goods is governed by the carrier's own terms. We transmit shipment data to the carrier on your instruction and store your carrier API credentials in encrypted form.
• We are not responsible for the availability, performance or acts of third-party services, but we will make reasonable efforts to keep integrations working.

8. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• interfere with or disrupt the Service or other customers' use of it, including by imposing an unreasonable load on our infrastructure;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• reverse engineer, copy, resell or sublicense the Service except as permitted by law;
• upload malicious code or use the Service to distribute spam;
• misrepresent your identity or issue invoices containing information you know to be false.

9. Intellectual property

The Service, including its software, design, and branding, is owned by Digitasodas, MB or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. Feedback you provide about the Service may be used by us without obligation.

10. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may perform maintenance, which we will schedule outside peak hours where practical. Support is provided by email at [email protected].

11. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or that data generated by the Service (including invoices and tax calculations) is a substitute for professional accounting or tax advice — you remain responsible for the accuracy and legal compliance of your invoices, VAT settings and business records.

Nothing in these Terms limits any statutory rights that cannot be limited by agreement, including consumer rights where applicable.

12. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages, loss of profits, loss of revenue, loss of business or loss of data;
• our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim (or €100 if you use only a free plan).

These limitations do not apply to liability for intentional misconduct, gross negligence, or any liability that cannot be excluded under Lithuanian law.

13. Indemnity

If you use the Service in business, you agree to indemnify us against third-party claims arising from your data, your use of the Service in violation of these Terms, or your violation of applicable law (including data protection law with respect to your customers' data).

14. Suspension and termination

• You may stop using the Service and delete your account at any time via your profile settings.
• We may suspend or terminate your account if you materially breach these Terms, if required by law, or if your use poses a security risk to the Service. Where reasonable, we will notify you and give you an opportunity to remedy the breach first.
• Upon account deletion, your data is deleted in accordance with our Privacy Policy, except data we must retain by law (for example, invoicing records under Lithuanian accounting and tax law).
• We recommend exporting your data before deleting your account.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify you by email or in-app notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may cancel before the changes take effect.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Lithuania. Disputes shall be resolved by the competent courts of Lithuania, except that consumers may also rely on the mandatory consumer protection rules and courts of their country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17. Miscellaneous

• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you.
• These Terms, together with the Privacy Policy and any order or plan details, are the entire agreement between us regarding the Service.

18. Contact

Questions about these Terms: [email protected]